v
Extraordinary homes, memorable service, lifetime experience
Home
Contact
Site Map
Selected Property: ilive001  - Search Properties
Convert to
v
Location
v
Arrive
v
  Depart
v
  Sleeps
v
Bedrooms
v
Search

Frequently asked questions

Binding Nature.

This agreement becomes binding when submitted electronically or signed by you or once the Company has received your initial payment, whichever occurs first.

Binding Nature.

This agreement becomes binding when submitted electronically or signed by you or once the Company has received your initial payment, whichever occurs first.

Payment.

The Company must receive the down payment specified for your booking according to your selection “property, season, dates and extra services required” (from 30%, 50% or 100% of the booking total) within 2 days of the issue date of this agreement and the remaining balance no later the check in day. Any late payments will be accepted only at the discretion of the Company and the Owner and may result in the cancellation of this agreement. You will not be allowed at the Property unless payment has been received in full.

Cancellation Policy.

All payments made by you are non-refundable. You are urged to obtain travel insurance for protection against, among other things, your inability to make the trip contemplated by this agreement.

Security Deposit.

You must provide the Company with a valid credit card to act as collateral for any losses or damages to the Property (including its contents) during the rental period and the Company may charge such credit card up the amount of these losses or damages. Note that the Company will notify and discuss with you before any such charge is made. If you are required to pay an additional cash security deposit (indicated in your Payment Details), you will be refunded the deposit after we receive clearance from the Owner. While this usually takes 1 week.

Requirements.

The individual booking the Property must be aged 25 years and older at the time of the booking, such individual must also be a traveler. All bookings made may be subject to age verification. The Company reserves the right to deny reimbursement on the deposit and/or payment of the Booking in the event of an age requirement violation.

Your Responsibilities.

You are solely responsible for all damages, injuries and losses in connection with the occupancy or use of the Property by you or your guests. You must ensure that the Property and all furniture, fixtures and effects remain in the same condition and location as when you checked-in.

Use of Property.

You cannot carry out any illegal activity at the Property or any activity that could be reasonably considered a nuisance or annoyance to the Owner or the occupants of neighboring land. Unless otherwise authorized by the Owner or the Company, you may not bring any animals to the Property. The total number of guests cannot exceed the number identified in this agreement or on the Company’s website. If the Property offers or has more rooms than you have rented, you agree that the Owner will have the right, at the Owner’s discretion, to decide which of the Property’s rooms will be made available to you and which will remain unused. Parties, weddings, receptions and other such functions which draw additional neighborhood traffic are not permitted at this Property. Any exception will require advance written permission, proof of insurance, and other requirements and fees as deemed necessary. No additional people beyond the maximum occupancy of the Property are allowed on the Property at any one time, unless disclosed to and agreed upon by Property Manager in writing.

Personal Concierge.

Following your booking, the Company may offer to help coordinate or organize certain guest services for you in connection with your property rental. You are under no obligation to book any of these additional guest services. The service providers are independent contractors and are not agents, representatives or employees of the Company. The Company and its Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service provider or for any personal injuries, property damage or other damages or expenses relating thereto.

Problems with Property.

You should immediately notify the Company or the on-site property manager of any problems relating to the Property. The Company will reasonably endeavor to fix the problems but will not consider complaints filed after you have left the Property.

Powered by CiiRUS Property Management Software